The Easier Way to Get Team Member Buy-in

September 21, 2012 — 10 Comments

One of the most common questions I get asked is “How do I get my employee (team member) to buy-in?  It’s been a huge struggle to get him to do what he is supposed to do!  There has got to be an easier way.” 

An Easier Way to Employee Buy-in

CC Stubborn by 2-Dog-Farm

Professionally, I am the owner of a Service Excellence Training.  We train service contractors on Service, Sales, and Leadership principles.  The question of team member buy-in gets answered a lot as we train on new techniques and systems.

I will share with you some of the tips and techniques that I use to help get the buy-in you want.

Show You are Human – Admit a Weakness

It is hard to follow someone who claims he is perfect.  You know that a person that claims perfection is a pompous liar.  The opposite of that person is a humble person that is in the pursuit of excellence.  One of the greatest things you can do to win your people over is to share with them a time that you were very human.  Be open and honest.  This will open the door for communication. 

Attack the Problem not the People

If you want Buy-in on a solution, it is because you are trying to fix a problem.  Your people will help you fix the problem.  Attack the problem without attacking the people who will help you.  They way you do that is by changing your thought process. 

  • What Attacking People Sounds Like:  “You have got to start doing your paperwork!  Why is this so hard?  Do you not understand how to do this simple assignment?”
  • What Attacking the Problem Sounds Like:  “I need you to help me.  We are missing some of the important customer details that we need to keep good records.  I would like you to give me your thoughts on what we can do to make sure we never let the customer down in our process.”

Empower Your People to Attack the Problem

“It seems that a person’s IQ doubles when you give him responsibilities and trust him to do them.” – Tim Ferris, The 4 Hour Work Week.  This is something I struggle with.  As an creative business starter, I have a habit of wanting to do the work.  That habit doesn’t grow teams, and doesn’t give you any buy-in you want.  I am getting better at letting go.  You and I must trust our team members to do their jobs.

Inspect What Your Expect

Trust doesn’t mean that you turn a blind eye to your team members.  Good leaders and managers measure from a distance.  Course correct before they crash, but give them a chance to bump against a few obstacles. 

Question: What Buy-in Struggle Are You Facing?

*Please comment, and share with your friends. If you have a question, leave it the Comments Section. I and this community will do our best to answer appropriately.

Todd Liles

Todd Liles

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I am Todd Liles, and this is my personal blog. It is focused on "Living Well." I follow Christ, I lead my family, and teach at Service Excellence Training. Get more of Todd on Google+.
  • Donna L. Jackson

    Todd,
    Some great points. I also had the problem of going ahead and pursue completing my job and everyone else’s, instead of letting them bump up against the obstacles and learning from them. When a person has the work ethic personality viewpoint, I’d rather do it my-self instead of asking, I don’t consider it pride on my part. It is called impatience(which is bad), because I know I can get the job done on time, instead of lolly, gagging around. This was my weakness, mainly because my boss would not confront his employees, and I knew even if he did he was not going to follow thru with his expectations of his employees. Actually, he had the same problem, he did it him-self rather than confront his nurse or other co-workers, because even tho he owned the business he did not like confrontation, because the employees gripped and complained the work load was too much, and basically was plain rude to him, so I just went ahead and put more on my self rather than try to wait on them to do their job. My measurement of my ex-co workers was plain laziness and the fact they knew they had no consequences for their actions. That is by no means a way to operate a business and call your-self the Office Manager. You can be kind, but in the same token, mean business. If they can’t do their job their are ways to get rid of that lazy person, without being threatened by a lawsuit. A great bog for companies, that you might consider is:Pointers on checking potential candidates for hire. love you
    Biggest fan always mom

    • http://www.toddliles.com/ Todd Liles

      Mom, it is typical for achievers to try and do it all themselves.  The greatest achievement happens when we help others do thier work.

      • Donna L. Jackson

        Just was thinking as your profile picture of the llama or what ever that animal is, if that was my boss I believe I could conquer the world, with that looking at me!!!!!!!!!!!! So cute. Couldn’t help my-self, been wanting to post that, ever since you put him up there. Or she?

        • http://www.toddliles.com/ Todd Liles

          I think it is goat. A rather cute goat.

  • Tom H

    Todd i have a hard time getting them to do things the way i want. It would seem easier to hire someone else.Mutipule options,signing up the planned service club.They do the same thing they have done for years.I have blame my self for hiring them.Great honest, ( stuburn people) no worries of un ethical practices and such. This post was helpful because some paper work does come back incomplete as well.

    • http://www.toddliles.com/ Todd Liles

      Tom,  sonetimes we do have to rehire.  Before you do that,  give this approach a try.  See if you can get their stubborn behavior working with you instead of against you.

  • http://www.facebook.com/tammy.tyson Tammy Tyson

    Great Information, I will be using this today in order to help me through a tech like this. Sometimes we have to be reminded of these things.

    • http://www.toddliles.com/ Todd Liles

      Tammy – I’m so glad you found value in the post! Thank you for commenting. Also – Share with your friends that you think can use this information.

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