All Episodes

I spent a full day at the table with Jayni Fontaine and her daughter Danielle before we ever turned on a microphone. Danielle had the spreadsheets out. She knew every number by heart. Somewhere on that day, I stopped seeing a mother and daughter and started seeing two halves of one very good operator. Jayni …

Chris Yano sold his company to scale it.  A year later, he was on the bench, watching strangers run it. He built RYNO on one rule.  Reputation over revenue.  He said it so often it became a mantra. He listened to inbound calls himself to make sure the leads were real. He refused to tell …

If you sent two of your techs to the same house, same system, same problem, would the customer get the same experience? Would the average ticket land anywhere close to the same? For most companies, the honest answer is no. And that one word is costing you more than anything else in your business. Picture …

You’re at $5 million. The phones ring. The trucks roll. The revenue’s there.  But somehow you keep hitting the same wall. You break through for a quarter, then fall right back. You blame the market. You blame your people. You blame the economy. It’s none of those. It’s you. Your company cannot outgrow your capacity …

A tech showed up at Matt Posda’s house and gave him the worst service experience of his life. Matt came from finance. He didn’t know anything about the trades. But he knew what bad looked like. And it made him angry enough to go buy a business. That was January 2017. The company was 98% …

Alan asked a room full of managers one question. What’s the biggest obstacle to hitting your numbers this year? Ten out of ten said the same thing. Recruiting. Then he asked a second question. How many minutes per week are you spending on it? They tallied it up. Less than 1% of their time. On …

I asked Paul a simple question before we started recording. What was it like growing up while your dad built a $150 million company? I was expecting the answer I usually hear. Dad worked all the time. Dad was stressed. Dad came home and didn’t want to talk. I’ve heard that story a hundred times …

I asked a question on Facebook, and the answers told me everything. The question was this: if you could sit across the table from a plumber who built his company to $150 million in revenue, what would you ask him? Nobody asked about marketing. Nobody asked about AI. Nobody asked about hiring hacks or lead …

There’s a moment in every conversation where you can tell who you’re really dealing with. It’s not when someone talks about their wins. It’s not when they tell you how big the business is getting. It’s when they take ownership of something they didn’t have to. I’ve spent a lot of time around business owners. …

There are friends you laugh with. And there are friends you build with. Kevin Doran is both. When Kevin talks about having “sweaty palms” in our old Thursday accountability meetings, I laugh. Not because I was trying to intimidate him. I never set out to scare anyone. In fact, I’ve been told more than once …

I still remember the first time I met Lance Sinclair. I was a young trainer at Clockwork Home Services, working inside Success Academy. I didn’t have gray hair. I didn’t have decades of executive experience. I just had conviction and a desire to teach. Lance was older than me. Wiser in my eyes. More experienced. …

Energy can grow a company fast. But it won’t keep it steady. In this conversation with Matt Michel, we talked about something most leaders don’t want to admit. Motivation feels productive. Discipline feels restrictive. But only one of them scales. Matt has spent decades inside companies that either stabilized under pressure… or fractured when growth …