All Episodes

I’ve watched a lot of companies try to “fix” their people with another class. Fly them out. Feed them lunch. Fire up a PowerPoint. Then Monday hits… and nothing changes. That’s not training. That’s a field trip. Coach Aaron Behunin calls it like it is—most companies don’t have a training problem; they have an implementation …

HONK!  HONK! Each blast made the steering wheel jump. From my service truck, I can see Bob hand-carting a condenser toward the back of Mrs. Smith’s house. That’s my install. That’s my customer. That’s my commission.HONK!  HONK! Bob’s head snapped up, and we locked eyes. What’s wrong with that kid?The answer? Nothing – except that …

Not every season is about harvest.Some are about pruning. That’s where Stacie Feller is today. After the surge and crash of 2021, she found herself running two companies—KangaRoof and Koala HVAC—each in a different stage of recovery. Kanga is steady. Koala is in what she calls “early autumn.”  A pruning season. Old partnerships have been …

The sky turned black over Austin. Then came the sound…hail hammering rooftops like a thousand nails at once. For most people, it was a disaster. For Stacie Feller, it was an opportunity. In one year, that storm took KangaRoof from $12 million to $22 million. The phones rang nonstop. Trucks rolled out before sunrise. It …

The hats get heavy at $3.5 million. At $2 million, you can white-knuckle it—answer phones at night, run calls by day, even clean the bathrooms on Saturday. I’ve done it. Alan’s done it. But between $3.5M and $5M, the hats stack up and the weight crushes growth. That’s where owners stall. This episode is the …

Championships are lost in the handoff. You can run the fastest leg of your life, but if you drop the baton, the race is over. Business is the same way. Leadership transitions are the handoff. And if you fumble it, culture stumbles, rumors spread, and trust bleeds out. Alan O’Neill understood this when he stepped …

You sit with your head in your hands. A bead of sweat runs down your temple. Your mind is buzzing with the bees of ownership. You have your two-hundredth decision to make for the day, and it’s only 10am. You want to smash your fist into the tabletop and swear at the sky. Outside of …

Revenue is vanity. Profit is sanity. If you’re running a $3.5 to $5 million company, here’s the reality: chasing revenue alone is a trap. At this stage, it’s tempting to think, “If I just add more trucks, more techs, more advertising, I’ll make more money.” But every truck comes with overhead. Every hire brings payroll …

Have you ever met a power couple? Lynn Tomasek is the CEO of Brothers Plumbing, Air Conditioning, and Electrical in Denver, CO. Jeff Tomasek is a retired schoolteacher and administrator who’s launching into his second career as an entrepreneur. You might call them a power couple. In their chosen professions, they’ve both excelled — earning …

Who Will Minister the Minister? It turns out, a bunch of plumbers. Charles “Bubba” Thurman led the country’s largest youth ministry for 17 years while at Lake Pointe Church in the Dallas–Fort Worth area. Bubba loved the kids at the church and felt very strongly about his mission to bring them to Jesus. So, in …

“What do you need to know about Marketing as you grow?” Mike Wilson may be the only man in the world to go from an electrician to the Chief Marketing Officer of AnyHour Group—a company collectively doing over $400 million in home electrical, plumbing, and air conditioning services. And before he earned this position, he …

Why Zooby will be the next billion-dollar home services company. Last week, in Part 1, you met the man behind the muscles—Elmer Zubiate. We talked about growing up poor, learning work ethic from his mom’s $35-a-day house cleaning job, and building a $45 million business rooted in integrity. But today’s conversation? It’s about how Elmer …